Last Updated: 9/1/26
NEPA Snow Removal Pros (“we,” “us,” or “our”) operates snowremovalnepa.com (the “Site”). This Privacy Policy explains how we collect, use, and protect information when you visit our Site or use our services.
Information We Collect
Information you provide directly:
- Name, phone number, email address, and property address submitted through our contact form
- Any details you share about your property or service needs
- Information provided when you call our business phone number
Information collected automatically:
- Standard website analytics data (pages visited, time on site, general location, device/browser type) collected through Google Analytics or similar tools
- Call tracking data through CallRail, including the phone number you call from and, if applicable, call recordings used for quality and training purposes.
How We Use Your Information
We use the information we collect to:
- Respond to quote requests and schedule service
- Communicate with you about your service, including scheduling updates and storm-related changes
- Improve our website and services
- Maintain records for business and liability purposes
How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (form processing, call tracking, email delivery, hosting)
- Legal authorities if required by law
Cookies and Tracking
Our Site may use cookies and similar tracking technologies to understand how visitors use the Site. You can adjust your browser settings to refuse cookies, though some parts of the Site may not function properly without them.
Data Retention
We retain contact and service information for as long as reasonably necessary to provide service, maintain business records, and comply with legal obligations.
Your Choices
You may request that we delete your contact information from our records by contacting us using the information below, subject to any records we’re required to retain for legal or business purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, contact us at:
NEPA Snow Removal Pros Phone: (570) 565-0673